User Experience: The Benefits of Less

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Less content can be done better than too much content and poor design.

"Antoine de Saint-Exupery, a daring pilot and talented author, also weighed in on user experience:

'In anything at all, perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away.'

In some ways, libraries have been taking the opposite approach. We've gotten in the habit of tacking on new services and taking on new responsibilities, and many library websites can be seen as piecemeal collections of patron engagement tactics."

"More content thins out our efforts. It sounds simple, but the more things a library tries to do, the less attention it can devote to any one thing. Without the attention they deserve, web content and services can’t be as effective as they should be."

"Good content takes staff time to produce and arrange, and the navigational overhead can be a time expenditure for users." Less is more - less content will be easier to manage.

LJ January 2011