User Experience: Benefits of Less

Less is more - less content can lead to better website design.

"Antoine de Saint-Exupery, a daring pilot and talented author, also weighed in on user experience:

'In anything at all, perfection is finally attained not when there is no longer anything to add, but when there is no longer anything to take away.'

In some ways, libraries have been taking the opposite approach. We've gotten in the habit of tacking on new services and taking on new responsibilities, and many library websites can be seen as piecemeal collections of patron engagement tactics."

"More content thins out our efforts. It sounds simple, but the more things a library tries to do, the less attention it can devote to any one thing. Without the attention they deserve, web content and services can’t be as effective as they should be."

"Good content takes staff time to produce and arrange, and the navigational overhead can be a time expenditure for users. I’m not suggesting that libraries shouldn’t try new things or add content to their sites. They should. Still, the library world needs to start a dialog about an additional way to prevent stagnation: subtraction." Less content is easier to manage, thus make better.

LJ January 2011